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Dhouha Ayed and Thomas Genssler (2010)
D6.2 Case Study Implementation and Validation
Thales, Project deliverable.
This document has two purposes: the first one is to provide an evaluation plan detailing individual evaluation plans for each case study: the crisis management case study and the CRM (Customer Relationship Management) case study. The second one is to describe the case studies implementation and the evaluation of the DiVA technical results of the second period throughout the case studies.
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